Breakdown Cover

What kind of service can I expect from Norwich Union Breakdown Cover?

Our vehicle breakdown cover is provided by the RAC, so you can be confident that the experts in UK breakdown cover are only a phone call away. And with over 1,650 patrols, we will respond to you rapidly, with 80% of vehicles being fixed by the roadside. Our average response time is less than 1 hour.

We give priority to any customer who breaks down in a vulnerable situation, and our patrols all use satnav to pinpoint your location.

Can I get instant cover with Norwich Union Breakdown Cover?

Your breakdown cover starts as soon as we have processed your payment and we have issued you with a policy number.

You will only receive roadside assistance cover for the first 24 hours after taking out the policy. You will be charged a fee of no less than £75 plus VAT for any additional services you require during this first 24 hours such as recovery, home start or onward travel benefits.

What type of vehicles can be covered with Norwich Union Breakdown Cover breakdown insurance?

Norwich Union Breakdown Cover is available when you're travelling in a car or van, or on a motorcycle* as long as the vehicle complies with the following restrictions:

• Maximum weight of vehicle: 3,500kg
• Maximum length of vehicle: 5.5 metres
• Maximum width of vehicle: 2.3 metres

These restrictions are in place purely to ensure that we can recover you vehicle safely if required.

* Breakdown cover for motorbikes is only available as a secondary vehicle with the Personal or Joint Personal Cover options. Motorcycles can't be covered as the sole vehicle on a Norwich Union Breakdown Cover policy.

How many callouts can I make during the year?

Your callout entitlement depends on the cover option which you select.

A key benefit of Norwich Union Breakdown Cover is that if you don't call us out we'll reward you with a discount of up to 40% at renewal!

Cover Option Chosen	Rescue Only	All Other UK Options
Vehicle	2	5
Personal	2	6
Joint Personal	3	7

Would I be covered if I was getting a lift in someone else's car?

If you select Personal breakdown cover, you are covered for breakdowns in any car: whether you are the driver or the passenger (Non-commercial vehicles only, excluding certain vehicle types).

Another member of your household can also enjoy the same peace of mind if you select Joint Personal breakdown cover.

Do you offer European breakdown cover?

European breakdown cover is available as an additional option with all our breakdown cover packages. This provides roadside assistance throughout the majority of mainland Europe, accommodation expenses and repatriating you and your car to the UK if required.

Is it safe to use my credit or debit card to buy breakdown cover on your site?

Any personal information which you enter into our breakdown cover quote form is protected using SSL encryption technology, which works with your Internet browser to protect the data.

For a number of credit and debit cards we require a Card Security code (also known as CVV2 or Card Verification Value) which is a three digit number on the signature strip on the back of your card. You may also, depending on the card you have chosen to use, be asked during the payment process to provide a secure password (MasterCard SecureCode or Verified by Visa) which provides extra protection from online fraud.

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