Individual Private Health Insurance

What our customers say about us

If you're not convinced already, find out how some of our customers feel about Norwich Union Healthcare by reading about their experiences.

Margaret Mclellan's story

“We transferred to Norwich Union from BUPA because we considered the Norwich offered us, as husband and wife, a more flexible rate. We must also add that service from BUPA in the past 20+ years was, in our estimate, spot on.

However, my recent experience with yourselves was, I consider, most prompt, courteous and very, very helpful from the outset.

Approving the consultation with surgeon - operation - final consultation was, in my opinion, dealt with by your staff in a most courteous and efficient manner and accounts were settled promptly.

Once again, thank you for your efficient service, it certainly eased much of my concern regarding my operation.”

John Church's story

“I wish to thank NU Healthcare for the helpful and conscientious service during my claim under Express Care 6 policy. From the initial contact following my referral by my GP to the Consultant, staff were supportive and informative regarding the cover available and the actions required to progress the claim. It appeared to be helpful to keep the NU staff informed of progress regarding the consultations and treatments leading up to the eventual operation.

As a result of the cooperation by your organisation (where I was answered very promptly), all the stages proceeded absolutely smoothly, even when a variety of staff dealt with the claim.

Thank you for a very well run organisation, I would wholeheartedly recommend Norwich Union Healthcare.”

Carolyn Asher's Story

“It is rarely if ever possible to predict the future and this was certainly true when I joined Norwich Union Healthcare in 1992. I was essentially healthy and hadn't any great plans to be otherwise. However, in 1996 I developed chest problems which took until 1998 to diagnose because I had a fairly unusual presentation of a relatively uncommon condition. Having the backing of a good health insurance policy has enabled me to resolve my complex health issues as quickly and effectively as possible by providing me with consistent access to the appropriate clinicians and medical services.

With regard to processing of claims, I have always found the claims department very easy to deal with and, if anything, NU has always erred on the side of generosity in my case.

Much as I find it difficult to quantify the contribution my healthcare policy has made to my life, I do know that it has enabled me to take advantage of both work and leisure opportunities which would otherwise have passed me by. I know that I have been able to enjoy a far better quality of life as a result of my healthcare policy than I would have had. Insuring myself as I did, when I did, is certainly one of the best decisions I ever made and it probably saved my life.”

Jean Rushton's Story

“Since I reached my seventies, I developed Osteo-arthritis quite badly. I have had to claim for three operations; two being complete replacements of my right knee and right shoulder, the other a pelvic repair.

In each case, there would have been a very long delay before I could have had an operation. In each case, every claim was accepted and cheerfully settled. The telephone staffs were always pleasant to talk to and sent the necessary paperwork promptly. I have been delighted with the friendliness of your staff.”

Fast treatment with our Private Health Insurance

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