Home Emergency Cover

Got a question? We have the answers!

What is covered by Home Emergency Cover?

Incidents that leave your home unsafe or non-secure for its occupants, or a third party or create a risk of loss of, or damage to, the Home or its contents or leave the home without essential services.

The essential services into your home which you are covered for include mains drainage to the boundaries of the home, water, electricity and gas within the home and the main source of central heating or hot water where no alternative exists.

Which emergencies are covered?

Sudden unexpected problems:

• roofing problems, such as leaks or tile blown off during a storm or bad weather
• blockages in toilet waste pipes
• plumbing problems related to leaking pipes, blocked drains water tanks or leaking radiators
• failure of your heating system or boiler
• failure of the gas or electricity supply within your property
• failure of the hot-water system
• loss of all keys needed to get into your home (excluding garages and outbuildings)
• broken or damaged windows and doors that are a security risk

How do I arrange cover?

It couldn't be easier. Make one simple call to our specialist advisors, answer a few questions and your insurance will be arranged there and then. However, please note cover commences 29 days after the start date of the insurance.

When does cover commence from?

You are covered for emergencies that happen 29 days after the cover start date of your policy

What if I move house?

Simply call 0845 300 3345 and we'll update your policy in minutes. For our joint protection, calls may be recorded and/or monitored.

NFPHG5257 21102009